Shipping policy
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why
we provide free shipping from our warehouses in Asia by EMS and in the
USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are
some locations we are unable to ship to. If you happen to be from one of
those countries we will contact you.
LOST/MISSING PACKAGES
SVT Health are not liable if the incorrect address is placed during the checkout process.
Please make sure that your billing
and delivery address is correct before processing your order. If we have
made an error we will fully take responsibility of the original order that
was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have
shipped. By purchasing our products, you consent that one or more
packages may be delivered to you and may get custom fees when they
arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 8-14 Business days
Canada, Europe 8-15 Business days
Australia, New Zealand 8-15 Business days
Central & South America 10-20 Business days
Asia 8-15 Business days
Africa 15-30 Business days
Max delivery time – 30 business days
.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is
shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE
MOMENT”.
For some shipping companies, it takes 2-5 business days for the
tracking information to update on the system. If your order was placed
more than 5 business days ago and there is still no information on your
tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our
best to help you out.
